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Slow internet speeds. Lots of line errors
I have an 800down, 20 up package from Xfinity. However the most my modem can pull is 400 down. 20up.
I have replaced or reconfigured every thing on my network in order to try and isolate the issue. My internal network works perfectly with speeds up to 980.
I see a lot of corrected and uncorrected errors on my line. My traffic to and from the internet is littered with TCP resets, causing packets to get re-transmitted.
As far as I can tell, this is an issue with my line, and not a home network issue ( I am a network Eng by trade )
What can Xfinity do in order to help correct this issue?
CCRyanE
Official Employee
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1.1K Messages
2 years ago
Hello @user_c6xm58, thanks for reaching out for help with your services. As someone that uses the internet for just about everything, I know how important it is to have a stable connection, and our team will be glad to take a look at your account in more detail.
To get started, please use the chat icon in the upper right to enter Direct Messaging. Once there, type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list to send us a message with your full name and address.
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EG
Expert
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115K Messages
2 years ago
@user_c6xm58 @XfinityRyanE
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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