Slow internet speed

I am subscribed to the 1100 Mbps speed tier, but I am consistently capping out at roughly 650 Mbps. I have verified that this is not a local Wi-Fi or router issue. My hardware is fully capable of multi-gigabit speeds and is connected via a 2.5Gbps port.

​The speed bottleneck is occurring directly at the modem level. I need an escalation agent or a member of the Digital Care Team to check the backend database and verify the exact boot file / provisioning configuration file being pushed to my MAC address. It appears my account is mapped incorrectly on the backend or stuck on a legacy 600 Mbps profile. Please reprovision the line to match my current 1100 Mbps subscription tier.