1 Message
Slow Internet speed
I don't know where to go about my slow internet speed. My plan is 2100 mbps but at night my speed drops to between 6 and 30 mbps and nobody is fixing it. This has been going on since November 2024 and all Xfinity does is send a home tech to come check the connection in my house. Since the problem started everything in the junction box in front of my house has been changed out and a new line has been installed. Every time I try to talk to a live agent the Xfinity Assistant stone walls me and just wants to keep restarting the modem. My bill never gets adjusted for not getting the service I pay for and when I do complain enough the give me a small fraction of a credit. I'm just about done with this hassle.
XfinityJoe
Official Employee
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747 Messages
21 days ago
Good morning @user_utg1ap we would be happy to look into your speed concern with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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110K Messages
20 days ago
@user_utg1ap @XfinityJoe
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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