2 Messages
slow Internet Speed
I'm running the 1200 Mbps plan and my download speed and upload speeds are so terrible. Around 3.5 and when I unplugged the modem for a few minuets and reconnected my
rate went up to about 22.2 download speed for a few min before dropping again. I use a wireless connection.
XfinityRichard
Official Employee
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1.8K Messages
7 months ago
Hi there, @user_rtxdne Thank you for taking the time to reach out to us regarding your speed concerns. Since it's been a few days since you posted, are you still having the same issues? If you are please don't hesitate to reach back out so I can get you taken care of.-Richard
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EG
Expert
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110.1K Messages
7 months ago
@user_rtxdne @XfinityRichard
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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