ghwong's profile

New Poster


4 Messages

Wed, Sep 9, 2020 12:00 AM

Slow Internet speed for 300Mbps plan

Hello guys, 

Need help here, I'm getting slow speed here. I used to use SB6183 and decided to upgrade to SB8200 but still seeing slow speed.

The modem down and up used to be in spec but after today morning planned maintenance at my area the signal level changes on my modem. Now I'm getting high ping and slow speed.

Please help


Here is the state of my modem

Startup Procedure
Acquire Downstream Channel957000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration FileOK 
DOCSIS Network Access EnabledAllowed 


Downstream Bonded Channels
Channel IDLock StatusModulationFrequencyPowerSNR/MERCorrectedUncorrectables
193LockedOther957000000 Hz-3.4 dBmV42.2 dB3845892500
1LockedQAM256555000000 Hz-3.9 dBmV45.4 dB00
2LockedQAM256561000000 Hz-3.9 dBmV45.2 dB00
3LockedQAM256567000000 Hz-4.0 dBmV45.1 dB00
4LockedQAM256573000000 Hz-3.6 dBmV45.2 dB00
5LockedQAM256579000000 Hz-4.0 dBmV44.9 dB00
6LockedQAM256585000000 Hz-3.5 dBmV45.4 dB00
7LockedQAM256591000000 Hz-3.5 dBmV45.3 dB00
8LockedQAM256597000000 Hz-3.8 dBmV45.0 dB00
9LockedQAM256603000000 Hz-3.6 dBmV45.1 dB00
10LockedQAM256609000000 Hz-3.9 dBmV44.9 dB00
11LockedQAM256615000000 Hz-3.8 dBmV45.0 dB00
12LockedQAM256621000000 Hz-3.9 dBmV44.9 dB00
13LockedQAM256627000000 Hz-3.6 dBmV44.9 dB00
14LockedQAM256633000000 Hz-4.1 dBmV44.8 dB00
15LockedQAM256639000000 Hz-4.0 dBmV44.8 dB00
16LockedQAM256645000000 Hz-3.8 dBmV45.0 dB00
17LockedQAM256651000000 Hz-4.6 dBmV44.4 dB00
18LockedQAM256657000000 Hz-4.1 dBmV44.7 dB00
19LockedQAM256663000000 Hz-4.3 dBmV44.5 dB00
20LockedQAM256669000000 Hz-4.2 dBmV44.7 dB00
21LockedQAM256675000000 Hz-3.7 dBmV43.3 dB00
22LockedQAM256681000000 Hz-3.8 dBmV44.9 dB00
23LockedQAM256687000000 Hz-3.5 dBmV44.8 dB00
24LockedQAM256693000000 Hz-3.8 dBmV44.7 dB00
25LockedQAM256699000000 Hz-3.6 dBmV44.8 dB00
26LockedQAM256705000000 Hz-3.9 dBmV44.7 dB00
27LockedQAM256711000000 Hz-3.9 dBmV44.6 dB00
28LockedQAM256717000000 Hz-3.3 dBmV44.9 dB00
29LockedQAM256723000000 Hz-3.8 dBmV44.8 dB00
30LockedQAM256729000000 Hz-3.0 dBmV45.1 dB00
31LockedQAM256735000000 Hz-3.2 dBmV45.1 dB00
32LockedQAM256741000000 Hz-3.4 dBmV45.0 dB00


Upstream Bonded Channels
ChannelChannel IDLock StatusUS Channel TypeFrequencyWidthPower
12LockedSC-QAM Upstream32400000 Hz6400000 Hz47.0 dBmV
21LockedSC-QAM Upstream38800000 Hz6400000 Hz47.0 dBmV
33LockedSC-QAM Upstream26000000 Hz6400000 Hz46.0 dBmV
44LockedSC-QAM Upstream19600000 Hz6400000 Hz45.0 dBmV


New Poster


4 Messages

8 m ago

will this spectrum analyzer screenshot provide any help on troubleshooting at all? 



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