Visitor
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1 Message
slow internet since yesterday
Since yesterday Xfinity internet speeds are 100-220Mbps - i'm paying for 1.2Gbps. Its up and down, speeds varying all the time.
Support is terrible, bunch of scripted responses, constant asks to how my day is vs. fixing the issue. After 30 mins of diagnostics, support tried to sell me another Xfinity modem asking me to pay more monthly.
So Xfinity you can't deliver service quality or admit to a network problem on your switches but then try to sell me new equipment promised to me for free in the first place ?
XfinityJosephA
Official Employee
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2K Messages
3 months ago
Kaputt we will always do everything possible to help. Sometimes upgrading your modem, which is typically the same cost, can resolve an issue. But let’s take a closer look. Are you seeing these speeds using a wireless connection or with an Ethernet cable? It's always recommended to test a device that's connected directly to the back of your modem with an Ethernet cable. This will help us diagnose the issue and get more information.
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