Slow internet since Friday afternoon.

Good afternoon @crownamb, and thank you for taking the time out of your day to reach out on our Community Forums with your connection issues, we appreciate it. We're sorry to hear that you have been experiencing slow speeds even after power cycling your modem and apologize for the inconvenience. As someone who relies on stable internet for work and school, I can imagine how frustrating this can be. I'm also sorry to see that you are receiving conflicting information. Our team will be happy to take a closer look to confirm if there are any issues affecting your area and if not, we can troubleshoot your connection issues further and run some diagnostics, rest assured you've reached the right team to help. 

To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further. 

@crownamb @XfinityAlyssaA 

Please circle back here and post any possible solution for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.