jnowakphoto's profile

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Monday, March 23rd, 2020 6:00 PM

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Slow internet. Modem status attached

Hello. Have had Comcast 300Mbs internet for a while now. Have noticed slow loading videos etc whcih led me to investigate through speed test. Mind you this is on a wired connection directly to modem (ARRIS SB6190) bypassing router and effectively taking that out of the equation.  Sometimes I get 300Mbs down, next second I get 2Mbps down, Then 40Mbs down etc. Not consistent. I notcied the below in the modem status page. Please advise.

 

Cannel 22 Not Locked  and Channel 21 showing really high in the Corected and Uncorrectables

 

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel   Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK  
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed  

 

 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked 256QAM 27 681.00 MHz 0.40 dBmV 38.98 dB 0 0
2 Locked 256QAM 1 525.00 MHz 0.20 dBmV 31.92 dB 257 0
3 Locked 256QAM 2 531.00 MHz -0.30 dBmV 33.96 dB 0 0
4 Locked 256QAM 3 537.00 MHz -0.10 dBmV 37.36 dB 15 0
5 Locked 256QAM 4 543.00 MHz 0.00 dBmV 38.61 dB 0 0
6 Locked 256QAM 5 549.00 MHz -0.10 dBmV 40.37 dB 0 0
7 Locked 256QAM 6 555.00 MHz -0.10 dBmV 40.37 dB 0 0
8 Locked 256QAM 7 561.00 MHz -0.30 dBmV 40.37 dB 0 0
9 Locked 256QAM 8 567.00 MHz -0.30 dBmV 40.95 dB 0 0
10 Locked 256QAM 9 573.00 MHz -0.30 dBmV 40.37 dB 0 0
11 Locked 256QAM 10 579.00 MHz -0.50 dBmV 38.98 dB 0 0
12 Locked 256QAM 11 585.00 MHz -0.50 dBmV 36.61 dB 0 0
13 Locked 256QAM 12 591.00 MHz -0.50 dBmV 36.61 dB 0 0
14 Locked 256QAM 13 597.00 MHz -0.50 dBmV 36.39 dB 0 0
15 Locked 256QAM 14 603.00 MHz -0.70 dBmV 38.61 dB 0 0
16 Locked 256QAM 15 609.00 MHz -0.30 dBmV 40.37 dB 0 0
17 Locked 256QAM 16 615.00 MHz -0.20 dBmV 40.37 dB 0 0
18 Locked 256QAM 17 621.00 MHz -0.20 dBmV 40.37 dB 0 0
19 Locked 256QAM 18 627.00 MHz -0.10 dBmV 38.98 dB 0 0
20 Locked 256QAM 19 633.00 MHz -0.20 dBmV 38.98 dB 11 0
21 Locked 256QAM 20 639.00 MHz 0.00 dBmV 31.14 dB 1142720 2444509
22 Not Locked ---- 21 645.00 MHz ---- ---- ---- ----
23 Locked 256QAM 22 651.00 MHz 0.30 dBmV 40.37 dB 0 0
24 Locked 256QAM 23 657.00 MHz 0.30 dBmV 38.98 dB 0 0
25 Locked 256QAM 24 663.00 MHz 0.20 dBmV 39.50 dB 0 0
26 Locked 256QAM 25 669.00 MHz 0.30 dBmV 39.50 dB 0 0
27 Locked 256QAM 26 675.00 MHz 0.00 dBmV 39.50 dB 0 0
28 Locked 256QAM 28 687.00 MHz 0.30 dBmV 39.50 dB 0 0
29 Locked 256QAM 29 693.00 MHz 0.60 dBmV 39.50 dB 0 0
30 Locked 256QAM 30 699.00 MHz 0.80 dBmV 39.90 dB 0 0
31 Locked 256QAM 31 705.00 MHz 0.80 dBmV 39.90 dB 0 0
32 Locked 256QAM 32 711.00 MHz 0.90 dBmV 39.50 dB 3 0

 

 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 4 5120 kSym/s 16.60 MHz 39.00 dBmV
2 Locked ATDMA 3 5120 kSym/s 23.00 MHz 37.75 dBmV
3 Locked ATDMA 2 5120 kSym/s 29.40 MHz 37.00 dBmV
4 Locked ATDMA 1 5120 kSym/s 35.80 MHz 35.75 dBmV

 

 

 

and Event Log showing Lost MDD and RCS Partial Service

 

Time Priority Description
Mon Mar 23 20:07:13 2020 5 Lost MDD Timeout;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:07:13 2020 5 RCS Partial Service;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:07:27 2020 5 Lost MDD Timeout;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:07:27 2020 5 RCS Partial Service;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:07:29 2020 5 Lost MDD Timeout;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:07:30 2020 5 RCS Partial Service;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:07:58 2020 5 Lost MDD Timeout;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:08:00 2020 5 RCS Partial Service;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:08:40 2020 5 Lost MDD Timeout;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:08:41 2020 5 RCS Partial Service;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:09:11 2020 5 Lost MDD Timeout;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:09:11 2020 5 RCS Partial Service;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:09:23 2020 5 Lost MDD Timeout;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:09:24 2020 5 RCS Partial Service;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:10:03 2020 5 Lost MDD Timeout;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:10:04 2020 5 RCS Partial Service;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:10:11 2020 5 Lost MDD Timeout;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:10:12 2020 5 RCS Partial Service;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:10:26 2020 5 Lost MDD Timeout;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 23 20:10:26 2020 5 RCS Partial Service;CM-MAC=5c:e3:0e:3a:51:41;CMTS-MAC=00:01:5c:ac:12:79;CM-QOS=1.1;CM-VER=3.0;

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