kirklandbam's profile

Regular Visitor

 • 

2 Messages

Mon, Aug 24, 2020 7:00 PM

Slow internet, just upgraded to higher speeds

Hi, I just upgraded speeds from the 200mbps plan to the 600mbps plan.

However on speedtest I am seeing faster uploads but the download is still around 200.

 

My router is a MB7621 with ethernet connection from model directly into a laptop.

I also tried plugging it into a router and speedtested on multiple devices and they seem to all be capped at 200. Can someone help me fix this?

Responses

New Poster

 • 

1 Message

4 m ago

Did you ever resolve this?  I am running into a very similar scenario - just upgraded from 200 to 600, seeing the upstream speed improvements but not downstream.  Tried from both wireless and wired devices.

EG

Expert

 • 

86.6K Messages

4 m ago

@bcrooker 

 

Please create a new topic of your own here on this board detailing your issue. Thanks. 5 month old dead now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here