Slow internet connection

I have been experiencing Internet issues, and slow connection since a couple of days ago. It's so frustrating since I pay the 1.2 GB service but i only get 40MB and it disconnects every 5 minutes. How can I get some help?

Responses

EG

Expert

•

109.7K Messages

1 month ago

The concern is not "E-mail" help related......... Topic moved here to the proper help section for assistance.

0

XfinityVictor

Official Employee

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1.3K Messages

1 month ago

marcom3 Hello, thank you for taking the time to reach out to us today. I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service. To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

(edited)

0

Your Home Network

marcom3

Slow internet connection

EG

XfinityVictor

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