rudebros's profile

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8 Messages

Sunday, September 20th, 2020 11:00 AM

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Slow ethernet and WiFi with Xb7

I recently switch to the Xb7 and 1GB service and am thoroughly frustrated with the Ethernet and WiFi consistency speed. Cannot quanity how many calls and how much time I have spent with Comcast to no avail and no offer to send a tech. I have conducted countless speedtests at the router and have never gone over 600mbps. (First world problems I know. but it would nice to get what I pay for.)

 

Today I was checking speed via LAN and never got above 100mbps!! No one at customer support can help with this at all?! In the meantime, I notice this in the Gateway...When I go to Hardware and the LAN, eac of the four connections "Connection Speed:100 Mbps".

 

Can this have anything to do with the LAN speed? If so, how do I resolve it? Thanks.

 

 

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Visitor

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2 Messages

4 years ago

I have the same problem.   The ethernet lamp indicator on the rear of the modem is AMBER...not Green.  Yours?

Expert

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111.4K Messages

@user_cb2687

Please create a new topic of your own here on this board detailing your issue. Thanks. 10-month-old dead thread now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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