mdcorkery's profile
mdcorkery
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2 Messages

Wed, Apr 1, 2020 9:00 AM

Slow downloads and intermittent internet

I've reset the gateway 3 times, and the GHZ 2.4 light keeps flashing.  Dowload speed is about 30mps.  For the past 24 hours internet has popped in and out.  Wondering if the problem is Xfinity or if it's a problem with the Gateway.  I do know that others who have been working from home have had connectivity issues throughout the Denver metro area.

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1 y ago

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mdcorkery

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2 Messages

1 y ago

We finally spoke voice with an Xfinity tech.  It seems they had lowered us to 2.4 ghz.  It took awhile but he was able to change that to the 5.0 ghz. Thanks for your comment, though.

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EG

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86K Messages

1 y ago

For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

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EG

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86K Messages

1 y ago

Happy surfing !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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