mdcorkery's profile

New Poster

 • 

2 Messages

Wednesday, April 1st, 2020 9:00 AM

Closed

Slow downloads and intermittent internet

I've reset the gateway 3 times, and the GHZ 2.4 light keeps flashing.  Dowload speed is about 30mps.  For the past 24 hours internet has popped in and out.  Wondering if the problem is Xfinity or if it's a problem with the Gateway.  I do know that others who have been working from home have had connectivity issues throughout the Denver metro area.

This conversation is no longer open for comments or replies and is no longer visible to community members.

New Poster

 • 

2 Messages

5 years ago

We finally spoke voice with an Xfinity tech.  It seems they had lowered us to 2.4 ghz.  It took awhile but he was able to change that to the 5.0 ghz. Thanks for your comment, though.

Expert

 • 

111.6K Messages

5 years ago

For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

Expert

 • 

111.6K Messages

5 years ago

Happy surfing !

forum icon

New to the Community?

Start Here