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Sunday, October 20th, 2024 6:22 AM

Slow download

Download is at 2Mbs and we pay for 1Gbs   Our tv’s are constantly freezing. Our email is slow to download. Our guests are unhappy. What is going on?

Official Employee

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1.7K Messages

15 days ago

Greetings, @user_c7zxhd! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Expert

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106.9K Messages

15 days ago

@XfinityJamesC 

Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... Why not ask some general self troubleshooting things first which is in keeping with the intent of what these public help forums were designed for so that all readers here may benefit. 

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