2 Messages
Slow download speeds and lag spikes, please help!
I've been dealing with frequent lag spikes that are causing my devices to glitch. I upgraded my plan, hoping it would solve the issue, but it didn't help. Additionally, my download speeds are far below what I'm paying for. I'm supposed to have a 1000mbps connection, but when downloading games on my Xbox, I'm only getting speeds of 19-80mbps. Can you please help me with this?
EG
Expert
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106K Messages
29 days ago
First. Are these all WiFi connections ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityMarcos
Official Employee
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1.7K Messages
27 days ago
Hey there user_fml8u8, thanks for creating this post and sharing those details regarding what you're experiencing. Let's work together on this and find a resolution. I do see you've already sent a DM, and I have responded. I look forward to working with you more privately.
- XfinityMarcos
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EG
Expert
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106K Messages
27 days ago
@XfinityMarcos @user_fml8u8
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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