TaylorCat's profile

New Poster

 • 

2 Messages

Sun, Jul 26, 2020 7:00 PM

Slow download speed

My download speed keeps intermittently dropping below 2mbps with minimal home usage for the last few weeks. I’m paying for up to 100mbps, and while I recognize it will generally be slower, when I check speed through xfinity it’s been 4-25mbps and and when I checked through another website it’s been <1-14mbps with only 2 devices using the internet. The intermittent slowdowns happen most frequently at night & speeds are fine most of the time so I assume this is a network issue, not an issue with my hardware.

 

I checked that I’m well under the monthly data limit. Does the network have an issue with video streaming? Anything else I should check? Or a way to keep download speeds to the house at at least 5mbps?

 

Is there any real difference between starter and performance internet when performance is so much slower than advertised?

Responses

Visitor

 • 

1 Message

2 m ago

After Feeling slow for the last week, I went and did a speed test via xfinity website and DL speed is 8.5MB and UL is 6.0MB for a 50DL\5UL package.   While testing there was a TV streaming at 600x800 DPI.   I did one speed test a few days ago and got similar result.

EG

Expert

 • 

89.1K Messages

@user_4ca206

Please create a new topic of your own here on this board detailing your issue (copy your post and paste it there). Thanks. Re-closing this year old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on.
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

New to the Community?

Start Here