U

Visitor

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1 Message

Mon, Jun 20, 2022 9:45 AM

Slow down load speed

Download is at 0.01 must and upload at 14.74 mps. This happens early morning and late afternoon.  Where is the high speed gig internet speed. When it works it is OK. 

Official Employee

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593 Messages

11日前

Greetings, @user_eb1233! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.

 

Can you tell me a little more about what's happening with your connection? You mentioned it was slowing down to the point of being unusable. Does this happen every day at these times, or are these just the times when it tends to happen? How long has this been an issue for you?

EG

Expert

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94.4K Messages

9日前

The concern is not "Knowledge Base" related........ Thread moved here to the proper help section for assistance. 

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