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Friday, January 12th, 2024 2:08 AM

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Slow Connection - 800mbps Down To 500mbps

I'm paying for the 800mbps internet package, but only getting about 500mbps download speed.

This number comes directly from xfinity's own "speed testing tool" on their website. I've followed the "Xfinity Assistant" through their troubleshooting guide, including several restarts of the modem.

I've also confirmed that I get the same 500mbps speeds on both 'fast.com' and 'openspeedtest.com', with a computer wired directly into the modem with a confirmed working 5e ethernet cable. 

Question

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Updated 

1 year ago

 • Edited

340

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XfinityGabby

Official Employee

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1.5K Messages

1 year ago

Hello, @Arduino. Thanks for meeting our team on our Forums page regarding the speed issues. We certainly understand the importance of being able to get the most out of your Internet. When running the speed test, are you running the test wireless or hardwired?

4

0

Arduino

3 Messages

Hello. All tests were run hardwired directly into the modem. 

1 year ago

0

XfinityAldrik

Official Employee

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2.1K Messages

Thank you for confirming that @Arduino! For troubleshooting purposes, are you able to run a hardwired speed test using a different ethernet cable? Also are there any other hardwired devices that can run a speed test?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Arduino

3 Messages

I have ran the test with 4 different cables. All tests have roughly the same results of about 500mbps.

I have ran the test with 3 different hardwired computers. All tests have roughly the same results of about 500mbps.

(edited)

1 year ago

0

XfinityEmilyB

Official Employee

 • 

2K Messages

@Arduino I'd like to take a closer look at your account then we'll circle back here and update the thread once we find the solution. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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