Visitor
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1 Message
Slow and spotty wifi
For the past few weeks, the wifi has been slow in our apartment. Initially, only one of us was having issues but more rec Etsy both of us are seeing slow and spotty internet.
Visitor
•
1 Message
For the past few weeks, the wifi has been slow in our apartment. Initially, only one of us was having issues but more rec Etsy both of us are seeing slow and spotty internet.
XfinityJustinC
Official Employee
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2.3K Messages
3 hours ago
Hello, @user_uqusey thank you for reaching out over Xfinity Forums. Working from home myself I completely understand the importance of having your home network working optimally, and would definitely like to investigate further is your still experiencing the home network connectivity/speed concerns. From experience, I know that if there are any reported area equipment issues, there typically updates either at the status center: https://www.xfinity.com/support/status or on the Xfinity App. When I've seen reported issues, there is also usually maintenance work scheduled afterwards.
- Have you checked to see if there are any reported issues or maintenance work scheduled/recently worked?
We also have this awesome checklist that has some troubleshooting and other tips to get the most of out of your network. I like that this also has the equipment signal levels where the upstream and downstream ranges should sit. https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0
- Have you already done troubleshooting, if so what has been done?
- Have you checked your equipment signal levels?
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EG
Expert
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118K Messages
3 hours ago
As a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would, of course, affect both. It's a good first step in troubleshooting before proceeding any further.
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