Visitor
•
1 Message
Slooooow Upload Speed
I just recently signed up for the 1Gbps speed and used my own Motorol gateway\modem DOCSIS 3.1. For Wifi, I bought brand new eero plus 6E.
When I do a speed test from the eero wifi unit that's directly connected to the Motorola gateway \modem, I get 760Mbps down| 6Mbps up. Unacceptable!! That's not the speed I was told and advertised that I was going to get and pay for.
Another thing to mention, when I first got this new service, I received an Xfinity modem and wifi, and decided to use my own wifi wireless eero units. When I did speed test from the eero that's directly connected to the Xfinity modem, I get 95Mbps down and 34Mbps up.
Two reasons why I ditched the Xfinity modem and went for my own modem was the following reasons; one was because the Xfinity modem doesn't allow changing the DNS servers; and the second reason is that the Xfinity modem broadcasts their "xfinity" ssid which allows the public to use the customer's Xfinity modem.
It seems that Xfinity throttles the down and up speed when a customer uses their own modem.
I am shopping for another provider and not sticking with Xfinity since they are restricting the speed I am supposed to get and paying for because I am not using their modem.
XfinityBenjaminM
Official Employee
•
3.4K Messages
11 hours ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start a New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
EG
Expert
•
122K Messages
37 minutes ago
@user_7sjg0v @XfinityBenjaminM
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0