AndyWarner's profile

New Poster

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3 Messages

Wed, Jan 29, 2020 11:00 AM

Site blocked

A Godaddy website that I admin is being blocked on all devices connected to my router. I can access it fine on a device off of my wifi. Apparently the ticket that raised was escalated but I haven't heard anything. More details on request (URL, IP etc, MAC addresses etc).

Responses

EG

Expert

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86.6K Messages

1 y ago

Post the output of a traceroute to it.

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New Poster

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3 Messages

1 y ago

Tracing route to shelleywarnerrealty.com [198.71.232.3]
over a maximum of 30 hops:

1 7 ms 5 ms 5 ms 10.0.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

EG

Expert

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86.6K Messages

1 y ago

Are you using the Xfi Advanced Security ? If so, try disabling it and see;

 

https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

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Was your question answered? Mark the post as Best Answer!tick
EG

Expert

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86.6K Messages

1 y ago

My pleasure. Seems to be a bug with that app...

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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3 Messages

1 y ago

Interesting. Thanks, yes that worked, although it's not ideal as it's an all-or-nothing switch. I don't see a way to allow access to a specific IP (um, question mark - I guess).

 

But thanks again.

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