vikas_kedia's profile

Frequent Visitor

 • 

20 Messages

Thu, Nov 28, 2019 12:00 AM

Silicon valley - Palo alto - multiple IP address on comcast internet

Please help me add a 2nd IP address to my comcast service.

 

Thanks,

 

VK

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Responses

EG

Expert

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87.2K Messages

2 y ago

That's for a static IP. @ vikas_kedia. Do you want a statically assigned IP or an additional dynamically assigned one ?
jav6joev

Bronze Problem Solver

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2.1K Messages

2 y ago

Other threads indicate a Business Account is required to have multiple IP addresses.

Frequent Visitor

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20 Messages

2 y ago

An additional dynamically assigned IP will do.

 

Thanks,

EG

Expert

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87.2K Messages

2 y ago

First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;

 

https://www.xfinity.com/support/rate-card/

 

It's a PDF.


Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".

 

If nothing is listed then it's likely to have been discontinued in your local market area.

Frequent Visitor

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20 Messages

2 y ago

The rate card does not mention "Additional IP addresses"

 

What are my options ?

 

Thanks,

 

ps. Here is the direct link to the silicon valley rate card for comcast

EG

Expert

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87.2K Messages

2 y ago

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !

Official Employee

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1K Messages

2 y ago


@vikas_kedia wrote:

Please help me add a 2nd IP address to my comcast service.

 

Thanks,

 

VK


Thanks for reaching out VK!

 

Select markets will allow a second IP address for residential accounts. Let's check to see if you live in one of those markets!

 

Please send me a private message with your full name for help. Just click my name (Comcast_Support) and then on the next page, you'll see an option to send a private message on the right.

 

Ken

 

 

Frequent Visitor

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20 Messages

2 y ago

@Comcast_Support my account number is

 

I have also sent you a private message. 

Frequent Visitor

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20 Messages

2 y ago

@Latoque thanks for letting me know.

 

@Comcast_Support did you get my private message ?

EG

Expert

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87.2K Messages

2 y ago

Latoque ??

Frequent Visitor

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20 Messages

2 y ago

@Comcast_Support I am waiting for your reply to my private message.

 

Thanks,

VK

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