Signing up for unlimited data

I need to sign up for unlimited data. I have my own router and am not interested in switching, so I'm trying to sign up at http://xfinity.com/buy/plan/checkout/XFINUDAT. However, this invariably leads to https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000, where I'm told that "this line of business is not currently available due to a temporary error." The error seems very permanent. I'm hoping that a Comcast rep might see this post and help me sign up.

Responses

XfinityThomasA

Official Employee

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2.3K Messages

1 day ago

user_JGi25 - Thank you for choosing Xfinity and for joining us here on the forums! Our team would be happy to help add unlmited data for you. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

0

XfinityMartyR

Official Employee

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2K Messages

5 hours ago

user_JGi25 Thank you for reaching out! I'm glad we could help add on Unlimited Data for you. Take care!

0

Customer Service

user_JGi25

Signing up for unlimited data

XfinityThomasA

XfinityMartyR

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