Significant Packet Loss

user_m2h8nn, Thanks so much for reaching out to Xfinity support. I know packet loss while gaming can be frustrating. Here are a few things that will help. If you could run a ping test to Google (8.8.8.8) to isolate the issue from the game's server. If the packet loss exceeds 5%, please document this. It is good to test on at least two different devices, preferably close to the access point, and avoid using gaming consoles for speed tests due to the variability. Record relevant data such as signal strength and location. If your speed appears to be fine, then monitor and record issues. We can run through some troubleshooting steps with you as well. Please reach out when you have some time to work with us.