Visitor
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significant packet loss on comcast, Frederick MD everyone in my neighborhood on COmcast reports the same
for the last few weeks my comcast connection has been less than perfect. Both my wife and I are unable to maintain connections to our respective clients vpn. Is anyone else having significant issues? I have had multiple conversations with the AI Bot and twice with call center, all of which say my connection is good and I should not be having issues.
running some network diagnostics from my home office to xfinity.com shows that
be-31411-cs21.beaumeade.va.ibone.comcast.net is dropping over 1/3 of all packets with very high latency. Other comcast routers seem normal except be-501-arsc1.capitolhghts.md.bad.comcast.net which has spikes in latency above 200ms often but does not seem to drop packets yet.
Any suggestions as to how to get Comcast network folks involved to look at the core routers? I'm sure this is showing up in their metrics and NOC but for 2 weeks this has been a problem and now with work at home mandated we are in desperate need of a reliable internet connection.
Thanks
XfinityMarshante
Official Employee
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581 Messages
8 days ago
Hello @user_jh7z9a, thank you for taking the time to leave a post. I can understand how frustrating internet issues can be, especially when working from home. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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113.9K Messages
8 days ago
@user_jh7z9a @XfinityMarshante
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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