Visitor
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3 Messages
signed up for higher speeds not happening...400 to 800 ..stuck at 450
changed plan from 400 to 800 few days ago restarted many many time talk chat no ?can you help me ?
Visitor
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3 Messages
changed plan from 400 to 800 few days ago restarted many many time talk chat no ?can you help me ?
Accepted Solution
EG
Expert
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111.8K Messages
4 years ago
What is the exact make and the model number of your modem ?
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Accepted Solution
user_5e1719
Visitor
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3 Messages
4 years ago
bought new 3.1 modem cant wait 800 down ...right on ...thanks alot customer expert
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user_5e1719
Visitor
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3 Messages
4 years ago
it is a motorola MB7420 Boughtn it last year from amazon thanks for your response
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EG
Expert
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111.8K Messages
4 years ago
You'll never be able to get 800 with that device as it is rated for only up to 374;
https://www.xfinity.com/support/devices#details
What happens when trying to get speeds that a device is not capable of delivering is that it defaults to using a slower speed tier configuration file.
You need to use a compatible device. They can be found at that link above.
(edited)
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