Wed, Sep 15, 2021 3:29 PM
changed plan from 400 to 800 few days ago restarted many many time talk chat no ?can you help me ?
1 m ago
What is the exact make and the model number of your modem ?
bought new 3.1 modem cant wait 800 down ...right on ...thanks alot customer expert
Quite welcome ! Glad it got squared away ! 🙂 Now closing your topic.
it is a motorola MB7420 Boughtn it last year from amazon thanks for your response
You'll never be able to get 800 with that device as it is rated for only up to 374;
What happens when trying to get speeds that a device is not capable of delivering is that it defaults to using a slower speed tier configuration file.
You need to use a compatible device. They can be found at that link above.