Contributor
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66 Messages
Should I get enhanced upload speeds in Minnesota
I have the connect more plan 200/100 mbps. I live in a 1st ring suburb of minneapolis. I have an arris sb8200 modem. People in support chat and on the phone say I should receive 100 MBPS upload speed, but I am only getting 12 MBps. Download speed is as advertised. I was assured my area and this modem were capable.
The last online chat I had with them, they said they needed to reprogram some stuff and it would take a couple hours and they would text when they finished. They texted and said they were done, so I rebooted my modem and router and upload speed is still only 12 mbps.
Anyone from xfinity here that actually knows whats going on?
user_noname
Contributor
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168 Messages
1 year ago
@Borgieman - the Arris SB8200 is not on the list of approved Cable Modems for "Next Gen Speed Tier", please reference this Xfinity Article,
sourced from https://www.xfinity.com/support/devices . Additionally, this is a great Article by r/Comcast_Xfinity on Reddit to review.
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Borgieman
Contributor
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66 Messages
1 year ago
I got a Hitron Coda56 modem at the recommendation of the advanced tech team of Comcast. I am now getting 240Mbps down and 120Mbps up.
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