2 Messages

Tuesday, January 28th, 2025

Closed

Short term intermitent drops - RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DR

Modem is dropping a constant set of error messages every few minutes.

Occasionally leading to a short term drop in connectivity.

It was happening with my MB6800 and now with a brand new MB6811 as well.

The outages were very frequent a few days ago and are less frequent now but still happen several time a day.

It hasn't dropped in the last 24 hours so I'm crossing my fingers that the errors wont bring additional drops.

Xfinity customer support is coming in a couple of days and i dont know if I should cancel if the errors continue but it doesn't drop again until then.

Everything I've read seems to point cable issues outside of the house?

13:48:13
Tue Jan 28 2025
  Warning (5)   Dynamic Range Window violation
    13:56:01
Tue Jan 28 2025
  Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    14:02:41
Tue Jan 28 2025
  Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    15:12:06
Tue Jan 28 2025
  Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    15:12:06
Tue Jan 28 2025
  Warning (5)   Dynamic Range Window violation
    15:44:23
Tue Jan 28 2025
  Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    15:44:50
Tue Jan 28 2025
  Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

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