2 Messages
Short term intermitent drops - RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DR
Modem is dropping a constant set of error messages every few minutes.
Occasionally leading to a short term drop in connectivity.
It was happening with my MB6800 and now with a brand new MB6811 as well.
The outages were very frequent a few days ago and are less frequent now but still happen several time a day.
It hasn't dropped in the last 24 hours so I'm crossing my fingers that the errors wont bring additional drops.
Xfinity customer support is coming in a couple of days and i dont know if I should cancel if the errors continue but it doesn't drop again until then.
Everything I've read seems to point cable issues outside of the house?
| 13:48:13 Tue Jan 28 2025 |
Warning (5) | Dynamic Range Window violation | |||
| 13:56:01 Tue Jan 28 2025 |
Notice (6) | CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; | |||
| 14:02:41 Tue Jan 28 2025 |
Notice (6) | CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; | |||
| 15:12:06 Tue Jan 28 2025 |
Warning (5) | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; | |||
| 15:12:06 Tue Jan 28 2025 |
Warning (5) | Dynamic Range Window violation | |||
| 15:44:23 Tue Jan 28 2025 |
Notice (6) | CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; | |||
| 15:44:50 Tue Jan 28 2025 |
Notice (6) | CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
EG
Expert
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109.9K Messages
3 months ago
Please redact all of the CM MAC and the CMTS MAC addresses from your error log entries for your privacy. They are considered to be personal information. The posting of personally identifiable information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publicly. It flagged your post as "Private".
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XfinityVianney
Official Employee
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2.1K Messages
3 months ago
Hello, thank you for reaching out and creating a new post. I see you've had some network trouble recently, and I appreciate all your efforts so far. I did jump in to review the levels at the home. I'm glad to say everything was looking good, and I see our support team reached out yesterday. How is everything going so far? Any new hiccups since you created the post?
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