Contributor
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11 Messages
Severe packet loss and connection drops every night
I have been experiencing severe packet loss every night for the past 4 months now. My connection is stable for the rest of the day, but around 8PM-1AM, there will be severe packet loss and connection drops for 2-4 hours. The time that packet loss/drops start to happen is random, but the consistent thing is that it happens every single night.
I have had 3 techs out already, and they confirm that my hardware/cabling is fine. I've upgraded my internet speed to determine if that was the issue, and nothing changed. At first I thought it might have been an issue with my hardware, but after every fix I could find, nothing improved. After further research, signs point to an issue outside of my home as the connection is 100% stable for most of the day, and at night it goes to 10-30% packet loss with connection drops.
I'm unsure of what to do at this point, I was given the contact information of the supervisor for my area by one of the techs, and he has stopped replying to my messages regarding this issue.
Modem stats during packet loss: https://imgur.com/a/pgTuqlp
Modem model: TP-LINK TC-7610
An example of a traceroute during packet loss: https://imgur.com/a/coTJDey
revor
New Poster
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1 Message
5 years ago
Your quoting me problem that's been going on for 6 months; including 4 techs! All say the same thing. No problem with hardware, lines, etc.
The last one said he would change something in the outside box because he was here, but it wouldn't make any difference. I followed him. He changed a black connector that had the Fiber optic wire coming into the box to a wire already there and that lead to an aluminum larger box. He then changed the aluminum box (thought he called it "Photo" - something). He said that neither would give me my issue. He then showed me the black connector box and it had a split along the seam. He said that wouldn't do it. He then called somebody to have them monitor my service that night, and left. That was a week ago. My service has been consistently reading 500-700, day and night, ever since. I suspect it was humidity build up in the box and in the connector, as the sun went down. Remember having a daytime issue on rainy days but we don't get much rain during the day, here. Don't know if this is your problem but it fixed mine. None of the other techs replaced anything. Good luck!
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jmunro07
New Poster
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1 Message
5 years ago
Going on 4 months of the same issue myself. Countless phone calls & tech appointments and I still have not gotten anyone to come look at the nodes, even though the last tech said that they had identified a node issue impacting my area and that someone would address it shortly - that was two months ago.
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user_a4a101
Visitor
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1 Message
4 years ago
I am experiencing the same issue. Started about 3 weeks ago - nothing before that. Normally begins around 8 pm every evening. It is so irritating. I’ll be in the middle of a sentence and the person I’m talking to is yelling they can’t hear me. I’ve refreshed my signal and that has done nothing. I have a new modem so think that should be ok. A technician is coming tomorrow during the day, but I have no issues during the day.
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