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user_c7vo2s
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Saturday, January 24th, 2026 7:30 AM

Severe degradation of download speeds between 6-11pm

Per subject, experiencing drops from 2gb to 5mb in evenings stating this week.  Planned maintenance in area was scheduled but degradation stated before this date and continues afterward.  Tech visit scheduled this Monday- if congestion at local node can be confirmed is there a fix possible?

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12 hours ago

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XfinityBenjaminM

Official Employee

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2.7K Messages

6 days ago

 

user_c7vo2s Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are having issues with your services. We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is against our Forums Guidelines to send an Unsolicited Direct Message to an Official Xfinity Employee. We will respond to our DM shortly, but please follow the process going forward.

 

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EG

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115.7K Messages

6 days ago

@user_c7vo2s @XfinityBenjaminM 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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user_c7vo2s

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As a follow up the technician did arrive per schedule and could not confirm whether the cause (speed testing at the time of appointment revealed no degradation, since the appt was at 12pm and the slow period stated at 6pm). Until I learn the cause was related to maintenance or capacity or whatnot this will remain an x-file. Apologies to forum expert I cannot mark this answered in good faith but assume it will remain thus. 

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14 hours ago

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EG

Expert

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115.7K Messages

12 hours ago

No worries ! Thanks for updating your topic. Best of luck with this !

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