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user_c7vo2s
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Saturday, January 24th, 2026 7:30 AM

Severe degradation of download speeds between 6-11pm

Per subject, experiencing drops from 2gb to 5mb in evenings stating this week.  Planned maintenance in area was scheduled but degradation stated before this date and continues afterward.  Tech visit scheduled this Monday- if congestion at local node can be confirmed is there a fix possible?

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2 hours ago

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XfinityBenjaminM

Official Employee

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2.7K Messages

5 hours ago

 

user_c7vo2s Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are having issues with your services. We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is against our Forums Guidelines to send an Unsolicited Direct Message to an Official Xfinity Employee. We will respond to our DM shortly, but please follow the process going forward.

 

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EG

Expert

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115.6K Messages

2 hours ago

@user_c7vo2s @XfinityBenjaminM 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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