Severe degradation of download speeds between 6-11pm

As a follow up the technician did arrive per schedule and could not confirm whether the cause (speed testing at the time of appointment revealed no degradation, since the appt was at 12pm and the slow period stated at 6pm). Until I learn the cause was related to maintenance or capacity or whatnot this will remain an x-file. Apologies to forum expert I cannot mark this answered in good faith but assume it will remain thus. 

Hi there, @user_c7vo2s ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Thank you for the update regarding your service, I'm truly sorry to hear the inconvenience this is causing you. Please be assured you reached the right person to assist you and to look deeper into this issue you are having. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

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