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Saturday, February 8th, 2025 8:24 PM

Several Chicago, Illinois Servers Showing High Packet Losses

For me the packet loss recently started several weeks back and has not improved. I'm considering switching ISPs. This trace was actually done at a good time, several of the servers usually have much higher loss specially be-501-ar01.area4.il.chicago.comcast.net [96.216.150.114].

Target Name: www.google.com
         IP: 142.250.190.132
  Date/Time: 2/8/2025 2:01:15 PM - 2/8/2025 2:11:15 PM

Hop  Sent  PL%    Min     Max    Avg  Host Name / [IP]
  1   599    0   0.35    5.10   1.22  xxxx
  2   120    1  10.57   35.11  16.59  10.22.113.2 [10.22.113.2]
  3   121    2  13.91   35.62  17.27  po-318-327-rur201.homewood.il.chicago.comcast.net [96.216.26.77]
  4   120    2  10.09   40.43  17.35  po-2-rur202.homewood.il.chicago.comcast.net [24.153.88.14]
  5   599    2   5.83   42.04  17.30  po-200-xar02.homewood.il.chicago.comcast.net [96.216.209.1]
  6   599    1   8.45  293.04  21.66  be-308-arsc1.area4.il.chicago.comcast.net [24.153.89.117]
  7   598    2  14.11  506.31  48.94  be-501-ar01.area4.il.chicago.comcast.net [96.216.150.114]
  8   599    1   9.97   49.63  20.62  c-50-171-101-230.unallocated.comcastbusiness.net [50.171.101.230]
  9   118    1  17.06   34.36  20.41  142.250.210.51 [142.250.210.51]
 10   120    0   8.99   40.31  20.77  142.251.60.211 [142.251.60.211]
 11   599    3  14.90   48.14  21.12  www.google.com [142.250.190.132]

IPV6 is even worse. Pretty much unusable.

Target Name: www.google.com
         IP: 2607:f8b0:4009:808::2004
  Date/Time: 2/8/2025 2:16:45 PM - 2/8/2025 2:26:45 PM

Hop  Sent  PL%    Min    Max    Avg  Host Name / [IP]
  1    15    0   0.58   2.09   1.33  xxxxxxxx
  2    15    0  15.26  21.64  17.17  2001:558:100e:60::2 [2001:558:100e:60::2]
  3    15    0  15.64  25.96  17.90  po-318-327-rur201.homewood.il.chicago.comcast.net [2001:558:302:512::1]
  4    15    0  14.42  20.67  16.95  po-200-xar01.homewood.il.chicago.comcast.net [2001:558:300:2201::1]
  5    14   71  18.26  25.95  22.04  be-308-arsc1.elmhurst.il.chicago.comcast.net [2001:558:300:2186::1]
  6    14  100      0      0      0   [-]
  7    14    0  19.39  31.56  22.06  2001:559:7000::1ae [2001:559:7000::1ae]
  8    15    0  18.23  25.31  20.64  2607:f8b0:8311::1 [2607:f8b0:8311::1]
  9    14  100      0      0      0   [-]
 10    15    0  17.83  32.47  21.59  2001:4860:0:1::5783 [2001:4860:0:1::5783]
 11    15    0  17.65  21.58  19.60  www.google.com [2607:f8b0:4009:808::2004]

1 Message

4 days ago

Same here. I have had terrible issues gaming the last few weeks. I am getting packet loss spikes in the 20-30% range every 20 to 30 seconds. It is making it impossible to game. I am considering switching because this is ridiculous. This coupled with the constant outages is unheard of. 

Official Employee

 • 

2.1K Messages

Thank you for reaching out to us @user_kxuacf! You’ve reached the right team to take a look at package loss spikes. I noticed you also sent a Direct Message. Please be reminded that sending unsolicited Direct Messages to Xfinity Support or an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you wait to be invited to send us a Direct Message.

 

We will be responding to the direct message soon. 

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