Setting up new router light blinking orange instead of whitr

Just got the Xfinity router in today, connect everything but the router is blinking orange instead of white

Responses

EG

Expert

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108.2K Messages

7 months ago

Is this a new service install / new move in ?

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U

user_pz952x

3 Messages

@EG yes. It is new service install

7 months ago

0

Ok what typically happens is that when a tenant moves out, Comcast comes out for a service disconnect of the other end of the coax cable line from the live feed from the street / tap on the pole or pedestal in between move outs and ins. You'll likely need to book a tech visit to come out and reconnect your premises to the feed. Good luck !

3

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U

user_pz952x

3 Messages

@EG thank you! Already booked one

7 months ago

XfinityAldrik

Official Employee

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1.9K Messages

Thank you for reaching out to us @user_pz952x! Has your appointment happened yet? If not, what day is it scheduled for, we’d love to follow up with you after the appointment!

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7 months ago

0

EG

Expert

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108.2K Messages

@user_pz952x

Quite welcome ! Please post back here with how it turns out.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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7 months ago

0

EG

Expert

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108.2K Messages

7 months ago

@user_pz952x

Quite welcome ! Please post back with how it goes.

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user_pz952x

Setting up new router light blinking orange instead of whitr

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