Setting up a 2.4 GHz network

I bought a robot vacuum cleaner that needs to connect to a 2.4 GHz network. Xfinity made me upgrade to a router that does not allow for dual band setup, like the old ones did. I have tried calling support and chatting with the AI agent, and neither option actually solved the problem, or even let me speak with a person.

How do I create a 2.4 GHz network? If I don't get an answer quickly, I will get rid of the Xfinity router and go back to my own.

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XfinitySeth

Official Employee

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1.4K Messages

29 days ago

Howdy jcgnba, and happy Wednesday 👋 I appreciate you stopping by! I know from personal experience about pesky devices that need to connect to a 2.4GHZ network specifically like Roombas or wireless printers, so I can definitely help in making sure you're able to get your vacuum connected 👍 Depending on your internet equipment, you have the ability to split your by default combined Wi-Fi network into two bands between the 2.4GHZ and 5GHZ networks.

Are you using your own modem or renting one from us?

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jcgnba

New Poster

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6 Messages

I am using the modem that Xfinity sent me. It is the XB8, which does not allow access to the settings, either on the browser or the app, and it does not have an option to set up separate networks like the old ones do, and like every commercial model does too.

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24 days ago

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EG

Expert

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119.5K Messages

28 days ago

Concern moved here to the Home Networking help section.

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EG

Expert

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119.5K Messages

24 days ago

@jcgnba

They recently updated the gateway's firmware. You may now have to turn on the admin tool access first in the Xfinity App;

https://www.xfinity.com/support/articles/admin-tool-access

Open the Xfinity App. (You'll need a working connection for this step;

Go to the WiFi tab.

Select View WiFi equipment and open Advanced Settings.

Select Admin Tool online access.

Slide the toggle button to Allow Admin Tool access (ON).

Select Save.

Then visit http://10.0.0.1 while connected to your WiFi at home.
Username: admin
Password: Check the sticker on the bottom of your Xfinity WiFi Gateway.

(edited)

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jcgnba

New Poster

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6 Messages

Thank you, that worked great! But I still have a problem. My 2.4 and 5 GHz networks are called the same. I want to change the name of the 2.4 to finish my vacuum, setup. When I get to the Gateway > Connection > Wi-Fi > Edit 2.4 GHz page, I see this message:

"Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi-Fi network and improve Wi-Fi coverage. To edit your Wi-Fi Network Name & Network password, please download the Xfinity app."

I can't find anywhere on the app where I can change the 2.4 GHz network name. Can you help?

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24 days ago

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XfinityChristy

Official Employee

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2.9K Messages

jcgnba Thank you for checking. If you're not seeing an option in the Xfinity app to separate your 2.4 GHz and 5 GHz networks, that's expected in some XB8 setups. The gateway is designed to manage the WiFi bands automatically, and when that feature is enabled, the option to split the networks may not be available. I know that's not ideal when you're trying to connect a device like a robot vacuum that asks for a 2.4 GHz network. Let's see if we can find another way to get it connected. What happens when you try the setup? Does it fail to find your WiFi network, or do you receive a specific error message? Many smart home devices can still connect successfully even when the 2.4 GHz and 5 GHz bands share the same WiFi name, so I'd be happy to help troubleshoot from there.

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22 days ago

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Your Home Network

jcgnba

Setting up a 2.4 GHz network

XfinitySeth

jcgnba

EG

EG

jcgnba

XfinityChristy

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