If you mean that you need to get it activated for service, see this;
Connect it to the coax line / outlet and power it up. Let it fully sync up with the system. Check that the front or the top panel indicator light(s) is / are steadily lit.
Then connect a computer to it and open up a browser. You *may* see their *Walled Garden* modem self-registration page. If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy.
If not, try calling 1-855-652-3446. That is their self-install device activation line.
If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem activated / provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
There is also the option of using their Xfinity App for activating modems;
Hello, @user_ohjkq7! Were you able to get your modem activated? Did the steps from @EG help? Remember, that you may need to try all the coaxial outlets in your home. Also, the Xfinity App is the fastest way to get your equipment activated.
user_ohncvp, Hi there! Thanks for taking the time out of your day to visit our XFINITY Community. I can certainly undersand the importance of being contacted when stuck in a pickle. We are the right place to go for support. Our team of experts are happy to help over social media. How can we best be of service today?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
•
110.4K Messages
5 months ago
If you mean that you need to get it activated for service, see this;
Connect it to the coax line / outlet and power it up. Let it fully sync up with the system. Check that the front or the top panel indicator light(s) is / are steadily lit.
Then connect a computer to it and open up a browser. You *may* see their *Walled Garden* modem self-registration page. If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy.
If not, try calling 1-855-652-3446. That is their self-install device activation line.
If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem activated / provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
There is also the option of using their Xfinity App for activating modems;
https://www.xfinity.com/support/articles/activate-xfi-gateway-app
https://www.xfinity.com/support/articles/how-to-activate-your-self-install-devices?linkId=137017738
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CC_Tony
Retired Employee
•
1.4K Messages
5 months ago
Hello, @user_ohjkq7! Were you able to get your modem activated? Did the steps from @EG help? Remember, that you may need to try all the coaxial outlets in your home. Also, the Xfinity App is the fastest way to get your equipment activated.
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user_ohncvp
Visitor
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1 Message
8 days ago
Can you call me? I’m stuck
[Edited: "Personal Information"]
(edited)
1
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