user_qu8ywb Hello and thank you for reaching out via our Xfinity Community forums. Have you had a chance to check out the link that our amazing customer volunteer expert provided you? This link will help you with the activation process of your new modem.
Hi there, @user_isyt31 I hope you're having a good day. I'm so sorry for the trouble you are having getting your modem set up. Since it's been a few days since you last posted, were you able to get the modem activated, if not please don't hesitate to reach back out so we can get you taken care of.-Richard
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Have you seen the link to the article I posted above? Are you saying that you can't get it activated for service? Which step is it failing at? Are there any error messages?
EG
Expert
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109.5K Messages
1 month ago
https://www.xfinity.com/support/articles/activate-xfi-gateway-app.
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XfinityChristy
Official Employee
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1.9K Messages
1 month ago
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user_isyt31
1 Message
10 days ago
Got a new modem. Can’t get it set up. Internet is a must
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EG
Expert
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109.5K Messages
9 days ago
@user_isyt31
Have you seen the link to the article I posted above? Are you saying that you can't get it activated for service? Which step is it failing at? Are there any error messages?
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