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Saturday, September 14th, 2024 6:22 PM

Set up internet

We don’t have coaxial cable only Ethernet. Why won’t the modem start?

Expert

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106.9K Messages

2 months ago

The concern is not "Community Knowledge Base" related. Topic moved here to the proper help section for assistance. 

Expert

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106.9K Messages

2 months ago

You must have a live coax cable feed from the Comcast system in order for a cable modem to be able to function.

Official Employee

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871 Messages

2 months ago

Hey there, user_beus7q! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with activating your modem. Are you still having troubles? If so, what troubleshooting steps have you completed? 

 

Expert

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106.9K Messages

2 months ago

@XfinityAdrienne 

They stated that they don't have a coax cable..

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