Servicr

Hello @user_iv3an7, and thanks for reaching out about your payment arrangement. I would be happy to review the account to see why service was suspended with it in place. I see you sent us a Direct Message as well, and I can work with you there to get access to the account. 

@user_iv3an7 @XfinityEricB 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478