Services

Well, I’m back. I won’t go into the big spill, but of course my services were supposed to be put on hold June or  July ofthis year for some reason in August, it was disconnected got on the chat trying to get this taken care of because they’re trying to charge me $218 for a service that I was told it was going to be put on hold and that I would not be charged anything until September in August. They tried to charge me $218 because somebody had disconnected my service got back on the chat with them instead of calling them though I could handle this to chat because I was at work instead of helping me one young lady said she gave me a ticket number said it would be expedited within 24 to 48 hours it has not it was the weekend and when you’re on the chat with them instead of you know one person helping you one agent helping you they transfer you too many agents stating that you done something and lost the chat with the last one which is a lie you know of course I have been going through this back-and-forth all weekend. It is on Monday so we’re gonna see I should be in my account by Tuesday let you guys know, but please do not ever put your services on hold with Xfinity because it is nothing but a lie and it doesn’t stay on hold like they say it’s supposed to be again. My Services was supposed to be put back on hold until November December. It was not and now they’re trying to charge me a monthly charge $56 for the new service I had to start so it could go back on hold I’ve never and all my years of Customer Service been done this way by anybody