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Service/Modem upgrade but slower download speeds on eero
Just upgraded from Performance Pro+ to Blast Pro+ in hopes of improving our upload speed but our download speed via WiFi slowed down significantly despite upgrading both our modem and service.
Our wired connection is fine (~330 Mbps down/10 Mbps up). We're only experiencing the slower speeds on our wireless connection (1 eero pro/2 eero beacons) which were previously giving faster speeds.
Things that I've tried:
- power cycling modem
- power cycling eeros
- setting XB7 xFi gateway to bridge mode
- swapping back old modem (even this returned the same slow download speed despite being the exact same configuration prior to the upgrade)
... but still no luck. Has anyone else come across a similar issue? How were you able to resolve it? Thanks!
Previous Setup
Modem: Arris SBG6580
Download Speed: ~230 Mbps
Upload Speed: ~5 Mbps
New Setup
Modem: Xfinity Xfi Gateway XB7
Download Speed: ~115 Mbps
Upload Speed: ~10 Mbps
Modem Connection Details
Downstream | Channel Bonding Value | |||||||||||||||||||||||||||||||
8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 48 | |
Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked |
447 MHz | 453 MHz | 459 MHz | 465 MHz | 471 MHz | 477 MHz | 483 MHz | 489 MHz | 495 MHz | 507 MHz | 513 MHz | 519 MHz | 525 MHz | 531 MHz | 537 MHz | 543 MHz | 549 MHz | 555 MHz | 561 MHz | 567 MHz | 573 MHz | 579 MHz | 585 MHz | 591 MHz | 597 MHz | 603 MHz | 609 MHz | 615 MHz | 621 MHz | 627 MHz | 633 MHz | 850 MHz | 713600000 |
40.1 dB | 40.1 dB | 40.0 dB | 39.9 dB | 40.1 dB | 40.1 dB | 39.7 dB | 39.8 dB | 39.8 dB | 39.4 dB | 39.7 dB | 39.7 dB | 39.4 dB | 39.6 dB | 39.5 dB | 39.6 dB | 39.5 dB | 39.4 dB | 39.4 dB | 39.3 dB | 39.3 dB | 39.4 dB | 39.5 dB | 39.4 dB | 39.2 dB | 39.0 dB | 39.2 dB | 39.3 dB | 39.2 dB | 39.1 dB | 39.1 dB | 38.8 dB | NA |
4.4 dBmV | 4.4 dBmV | 4.1 dBmV | 3.8 dBmV | 3.9 dBmV | 4.3 dBmV | 4.1 dBmV | 4.0 dBmV | 3.9 dBmV | 4.1 dBmV | 4.0 dBmV | 3.6 dBmV | 3.6 dBmV | 3.8 dBmV | 3.7 dBmV | 3.6 dBmV | 3.7 dBmV | 3.7 dBmV | 3.8 dBmV | 3.7 dBmV | 3.5 dBmV | 3.7 dBmV | 3.8 dBmV | 3.7 dBmV | 3.7 dBmV | 3.3 dBmV | 3.5 dBmV | 3.6 dBmV | 3.4 dBmV | 3.1 dBmV | 3.2 dBmV | 4.2 dBmV | NA |
256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | OFDM | OFDM |
Upstream | Channel Bonding Value | ||
1 | 2 | 3 | 4 |
Locked | Locked | Locked | Locked |
16 MHz | 22 MHz | 29 MHz | 35 MHz |
5120 | 5120 | 5120 | 5120 |
43.0 dBmV | 42.0 dBmV | 42.3 dBmV | 42.0 dBmV |
QAM | QAM | QAM | QAM |
ATDMA | ATDMA | ATDMA | ATDMA |
| CM Error Codewords | |||||||||||||||||||||||||||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 |
9513658 | 43619243 | 43624857 | 43630790 | 43636682 | 43642554 | 43647446 | 43653544 | 43659214 | 43665138 | 43670812 | 43677548 | 43683397 | 43689812 | 43695928 | 43701296 | 43707067 | 43712245 | 43718067 | 43723674 | 43729416 | 43735884 | 43741798 | 43747428 | 43753568 | 43759403 | 43765874 | 43772083 | 43779468 | 43782323 | 43783610 | 9513658 |
6504988 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 6504988 |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Jems1304
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1 Message
5 years ago
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EG
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111.5K Messages
5 years ago
@Jems1304
Please create a new topic of your own here on this board detailing your issue. Thanks. OP never returned. 5 month old dead now being closed.
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