Visitor
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1 Message
Serviceability Request for new construction home in neighborhood with service
Hi, I’m moving into a new construction home and my address does not show up in the service checker. Can you please initiate a new construction serviceability ticket? Can you contact me and help me submit the request please.
Accepted Solution
XfinityBenny
Official Employee
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856 Messages
1 day ago
@user_3j2hoq Thanks for posting to the community. If there is a neighbor connection within 200 ft that has Xfinity, we can connect your home too. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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111.2K Messages
1 day ago
Moved here to customer service.
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