Serviceability Hold

Hi, I am a new resident at this address and I’m trying to activate Xfinity Internet service. I was informed at an Xfinity store today that there is a serviceability hold on my apartment because the previous resident left an unpaid balance of approximately $1,100.

I have no relationship with the previous resident and this debt is not mine. I can provide my current lease agreement, photo ID, and documentation showing my previous address.

I would like to have the serviceability hold reviewed and removed so I can activate my Internet service. If necessary, could you please open a ticket for the address and let me know if I can submit my proof of residency electronically?