Serviceability Construction Update

Hello. I’m not sure if this is the right place to include my address so I won’t. But I recently moved into a new construction and had a technician come out and told me a construction company was going to have to come out and dig a line to our house. About a month ago, an Xfinity member came out and surveyed the utilities but couldn’t give me an update. It’s been about a month with no update. I was wondering if anyone could direct me to a direct phone number for an update to this or any sort of guidance further. Thanks.