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1 Message
10/19/2026 1:36 PM
Home service internet is not working properly
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Expert
122.3K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Is/are the indicator light/lights on the modem lit steadily, or are they blinking ?
Official Employee
2.9K Messages
1 hour ago
@Jvargs2020 Thanks for reaching out for help with your services. @EG shared some great information. Were you able to perform any of those checks or troubleshooting steps? We are here to help.
EG
Expert
•
122.3K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Is/are the indicator light/lights on the modem lit steadily, or are they blinking ?
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0
XfinityKei
Official Employee
•
2.9K Messages
1 hour ago
@Jvargs2020 Thanks for reaching out for help with your services. @EG shared some great information. Were you able to perform any of those checks or troubleshooting steps? We are here to help.
0
0