Service

Need more specific details please... Need more details please... First. Check their site for official info on any possible local outages here;

https://www.xfinity.com/support/status 

https://www.xfinity.com/support/articles/check-service-outage 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use their Xfinity App: https://www.xfinity.com/apps 

Is / are the indicator light / lights on the modem lit steadily or are they blinking ?

Is this a new service install / new move-in or an existing service ?