Service

I am filing a complaint, i moved to a new community, I order for tv and internet service.  I found out today ( Sept. 24,2026) that the signal will not be turned on until Q4.  When i called for service in August, this should have been mentioned to me, when the technician came out to perform the installation he should have mentioned to me.   I  work remote.  This information would have been nice to have so i could have come up with a plan B.  Will Xfinity contact me when the signal will start?  This is very important.