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user_rwjouo
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Wednesday, July 2nd, 2025 2:34 PM

Service outage

My service for the past day has been on and off.It is now off. I have a service appointment set for 7/7 in the morning. Got a text saying there was an issue with it and to call. Calling customer service is useless, as they insist on going through the whole unplug your modem thing. The problem is NOT modem. But trying to get anyone to understand that is useless. I just need to know what the issue is with my service appointment! 

Question

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Updated 

3 days ago

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EG

Expert

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111.5K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

Official Employee

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1.5K Messages

3 days ago

 

user_rwjouo Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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