Visitor
•
1 Message
Service outage for 24 hours with no update
My service has been out for 24 hours with zero update. The automated system provides no help / explanation of when service will be back. This is impacting my phone, television, internet. I work from home and cannot do anything. Horrible customer experience.
XfinityMatthew
Official Employee
•
2.2K Messages
24 days ago
Hello @user_kf7hfb Thanks for reaching out. The article below explains our online process for checking for updates on service interruptions. What we would see on our end is the same information you would see here.
https://www.xfinity.com/support/articles/check-service-outage
If no ETA to fix is available, yet the issue may be larger than expected. But I assure you our local teams are prioritizing service loss customers in these cases. I do see this post is a couple days old. Are you still without service?
0
0