Visitor
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2 Messages
Service issues
My service constantly goes out. It even went out while I was trying to type this comment. Why cant you give us a permanent fix. It's frustrating to lose service several times a week when I'm trying to get things done. I should not have to pay for service that only works part of the time. Please fix this!
EG
Expert
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112.8K Messages
23 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityJosephA
Official Employee
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1.9K Messages
21 days ago
Are you able to share more details? When you lose service are there confirmed interruptions as @EG asked? Are you seeing your modem drop offline, reset or lose connection? We will do all we can to help, we just need a bit more information about what you’re experiencing.
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